From the drop-down that appears when you click the button, select QuickSupport. Click the +Button at the top of the page. Notifications area on the TeamViewer application Įmail notifications for new service requests.How to customize your QuickSupport 📌Note: A Business, Premium, Corporate, or Tensor license is required to create or connect to a customized QuickSupport module.💡Hint: Please activate your TeamViewer license on your TeamViewer Account to get your customers' correct version of the TeamViewer QuickSupport for a flawless support experience.To create your customized QuickSupport:Log in to the Management Console Navigate to Design and Deploy on the left-hand side. How to receive notificationsThere are a few places where notifications will be received when a new service case is opened.QuickSupport service notifications will be reflected in the following areas:Management Console under Service Queue Alternatively, you can also choose Unassigned. When clicking Assign, the following popup appears, allowing you to decide which group and agent to assign the case to. For more information, see the article Use TeamViewer on Windows servers.Service case and service queueWith QuickSupport, administrators can manage service requests more efficiently by having the ability to assign open service requests to specific support staff.How to assign a service caseYou can assign open service cases to other agents of your company profile and to a group within your Computers & Contacts list.Once a new service case appears in your Service Queue, you can:connect directly (if assigned to you automatically)assign to someone elseun-assign from your account (if assigned to you automatically) Instead, we recommend using the Host module or the TeamViewer Full Client. Due to this, we do not recommend using the QuickSupport module on Windows Server when using RDP or Terminal server sessions. It enables incoming remote control connections but does not allow to start of outgoing connections. The QuickSupport module runs without installation or Windows or macOS administrative rights.This article applies to all TeamViewer users.Use case and availabilityThe QuickSupport module is typically provided to customers when connecting via TeamViewer for:One time supportDevices with no admin rightsUsers with no need for unattended accessAs a license holder, you can create your own customized TeamViewer QuickSupport module with a welcome text, company branding, and other useful functions in the TeamViewer Management Console.TeamViewer QuickSupport is available for: Windows, macOS, Linux,Android, iOS.📌Note: The QuickSupport module is a run-only executable that does not run as an installed service, so it cannot utilize multi-user mode. TeamViewer QuickSupport is an application in the form of a single executable file.
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